A Nice Change of Pace

Just a quick shout out to a company who has learned to provide excellent customer service. This evening, I went to dinner at the Olive Garden and I ordered my food. When the food came out, I found that the chicken I had ordered had not been cooked correctly. The edge of the chicken breast had been over cooked, and was kind of tough. I complained to the waiter, and he of course went to get the manager. When the manager came to the table, he asked what was wrong. I told him, and he immediately offered to have the cook fix the meal, even though I had already eaten over half of the meal.

Then, when the meal came back out, and it was perfect, the manager did something totally unexpected. he came to the table to check on the recooked food, and then he paid for the meal. Now some of you out there may think that the manager should have done that, however, I am not one of those people.

Yes I am a stickler for customer service, but in no way does that mean I expect a business to go out of business to service the customer. They are in business to make a profit, and I respect that. That is why I would have expected the manager to either have paid for the meal, or made a new one. Instead, the manager did both, and in going above and beyond, he made me a fond customer who will definitely return. Go Olive Garden !!!!

If anyone out there has an awesome customer service experience, let me know. I love to hear great customer service stories.