A site after my own heart

As many of you, my loyal readers, know, I am a stickler about customer service. I really do not know where this pet peeve developed from, but seriously, I absolutely loath organizations that do not treat the customer correctly. I always figure, if I am going to spend my hard earned money somewhere, the business better treat me well. On the flip side of the same coin, if a group provides excellent customer service, I will usually go out of my way to patronize their business. Sometimes, even going as far a spending more money for the same product, but superior, reliable customer service.

One of my new customer service gripes is having to talk to machines. Let me give you an example. A few months back, I recieved an advertisement in the mail to switch my cable service to Verizon. This, in addition to their FIOS high speed internet seemed to be a good deal, so I called the number on the ad. I was connected directly with a salesperson, who proceeded to sell me on making the switch. Fast forward to last week, and I am having problems with my new FIOS internet going dead on me at random times. I call the service number, and I am put into a phone system where I have to enter various pieces of information into a computer. The system even went as far as trying to have the computer diagnose my problem (olf course it failed). Needles to say, it was quite frustrating. I hate speaking to machines. I would have been much happier to speak with a customer service representative.

Now please do not read this as an indictment of Verizon and their customer service. Instead, I am complaining about companies trying to save money by sacrificing on customer service, which as we all know, is partially the personal touch. Finally, there is a website who, like me, can think of many ways they would rather spend their time than speaking with a machine. What they did was compile a database of corporations around our nation, and ways of shortcutting their phone systems to speak directly with a person. Seriously, what a wonderful idea. Now, next time I need to speak with Verizon, or anyone else for that matter, I just look them up on this web site and I get to speak with a person. How nice.

So without further hype, I introduce to you all, the newest Friend of the Abstract, GetHuman. If you are interested in checking out GetHuman (and I know you are), simply click on the link GetHuman under the Friends of the Abstract section of the blog. For those of your reading this via feed reader or email, just click on one of the GetHuman links in this post.

So, here are the instructions:
1. Go to GetHuman
2. Enjoy
3. Come back here and let everyone know of your experience